The founder built a specialized occupational safety and health training practice over a decade, earning a strong reputation with industrial clients in Germany and expanding to the US. The training was excellent. The operations were a mess.
Proposals went out in Word documents. Invoices were tracked in a spreadsheet. The India back-office team worked off a shared inbox, spending hours each week sending payment reminders by email and chasing consultants for timesheets. When a client asked "what's our invoice status?" — someone had to go dig.
Within 90 days of moving to OneHermes, proposals became branded digital quotes sent from the platform. Invoices were automatically generated at session milestones and payment reminders went out on schedule without anyone pressing send. The India team had a real system — they could see every client, every outstanding balance, every timesheet in one place.
"For the first time, I could see my whole business — Germany and US — from one screen. Our India team stopped waiting for instructions and started just getting things done."AQUAN AI flagged that a long-standing German client had reduced training hours for two consecutive quarters. The founder reached out proactively, discovered the client was restructuring, and proposed a tailored compliance readiness program. That single conversation turned a churn risk into a €90K annual contract renewal.